Warranty Claims / Comments
One of our many goals is to Do It Right The First Time (DRIFT) but sometimes things happen beyond our control.
Please submit a warranty claim below and someone from our team will contact you ASAP.
3.11 After the installation of a landscape project, it is the homeowner’s responsibility to maintain all living items such as trees, shrubs, annuals, perennials, and grass as well as any maintenance on hardscaping.
3.12 Greenview Landscaping LLP will not be held liable for any damages caused by natural forces (Cracked sprinklers, freeze and thaw, erosion, animals or anything beyond our control)
3.13 Greenview Landscaping LLP is not responsible for any weeds after installation. Weed block is not a guarantee
3.14 Greenview Landscaping LLP is not responsible for any rotting of wood after install
3.15 Greenview Landscaping LLP offers a limited 3 year warranty after signing of the contract on all paver patios, paver walkways and paver driveways. This warranty covers settling, and cracking of pavers. The following items will not be covered in this warranty: Self inflicted causes or natural causes (Floods, fires, hurricanes, tornadoes etc). Warranty does not cover settling if proper drainage isn’t installed. Small chips, polymeric sand and efflorescence is not warrantied. If there is a manufacturer problem, the warranty will go through the manufacturer directly. Pavers may have a height difference from one paver to the other in amounts less then 1". This is not considered settling and is not warrantied.
3.16 Greenview Landscaping LLP offers a 3 year warranty after signing of the contract on retaining wall installation services. This warranty covers settling, cracking and manufacturing defects. The following items will not be covered in this warranty: Self inflicted causes or natural causes (Floods, fires, hurricanes, tornadoes etc). Small chips and Efflorescence is not covered in retaining wall warranty. If there is a manufacturer problem, warranty will go through the manufacturer directly.
CONCRETE "LIMITED 1 YEAR WARRANTY"
Our concrete work includes a "Limited 1 Year Warranty" against any surface peeling or scaling that results from inferior materials or workmanship for a period of one year from the date of installation subject to the warranty limitations and warranty conditions set out herein.
CONCRETE WARRANTY CONDITIONS
The foregoing warranties are subject to the following conditions:
1. The Concrete Limited Warranty excludes cracking between the expansion joints
2. This Limited Warranty does not cover any peeling or scaling that results from use of chemicals or deicers.
3. The Concrete Limited Warranty excludes any variations of color in the finished surface. Extenders and additives that are incorporated into ready mixed concrete can cause some areas of the finished surface to be a darker shade than other areas.
4. The Concrete Limited Warranty does not cover damage caused by impact or exposure or contact with any foreign substance or any other mistreatment of the surface.
5. The Concrete Limited Warranty excludes cracking, raising or settling caused by subsurface ground conditions and all other normal wear and tear.
The liability of Greenview Landscaping LLP under this warranty will be limited to the repair or replacement of the defective area only.
PROPER CARE AND USE OF CONCRETE SURFACES
It is important to care for the surface properly to ensure its longevity. The following should be observed:
1. Re-seal concrete every 2 to 3 years to prevent surface deterioration. Good quality sealer can be purchased at most home improvement supply stores.
2. Concrete should never be exposed to salt or other deicer chemicals. Use sand.
3.17 Irrigation is covered in a 90 day warranty period after signing of the project. This includes, manufacturing failures or malfunctions, and installation failures. This does not include personal or third party damage, freezing damage or damage from other contractors. Drip emitters and backflow preventers are not included in warranty. After the 90 day warranty period, it will be the homeowners responsibility to maintain the irrigation. Too much water or too little water is not covered in warranty and further damage caused by irrigation is not covered.
3.18 Plants, trees, shrubs and grasses are covered in a 90 day warranty period after installation of the project. This warranty is only effective if Greenview Landscaping LLP installed and maintained the irrigation system. After the 90 day warranty period, it will be the homeowners responsibility to maintain and upkeep the plants, trees, shrubs and grasses. Freezing/thaw, damage to plants and tree from over or under watering, and damage by homeowner or 3rd party source will not be covered in warranty.
3.19 Greenview Landscaping LLP does not warranty poured in place concrete or asphalt against cracks, reflective cracks, chipping or any other damage caused by settling or other circumstances beyond our control.
3.20 Exact color replication for concrete is not warrantied. Slight variations in color may also occur due to weather conditions or projects requiring multiple pours.
3.21 Rock, mulch, weed fabric, edging and sod is not covered in warranty
3.22 Grading and drainage is not covered in warranty. Erosion, puddles, and wet areas are very unlikely, but can occur.
3.23 When backfilling or demoing materials, there is no guarantee items won’t settle over the years
3.24 If a warranty call is needed, please contact the office at Greenview Landscaping LLP after notice of what needs to be corrected, Greenview Landscaping LLP will schedule for the repair. Depending on the season, this may be up to 90 days. Warranty items may not be able to be completed until a certain time of year in which case Greenview Landscaping LLP will wait until the time period to complete the warranty call.